What to check if email is not working

If you cannot send or receive email, check these items first.

Steps:

1. Confirm that the email address is correct.
2. Re-enter the mailbox password.
3. Check the mail settings used in your email application.
4. Confirm that the mailbox has available storage.
5. Try logging in through webmail, if available.
6. Check whether the issue affects one mailbox or multiple mailboxes.

If the issue continues, contact support with the affected email address, error message, and whether sending, receiving, or both are affected.